REFUND & EXCHANGE POLICY

Your satisfaction means so much to us.

Each piece is selected with care, and we hope you and your little one love your order.
If something isn’t quite right, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.
Unfortunately, we are unable to accept returns or exchanges after this window has passed.

Eligibility for Returns

To be eligible for a return, items must be:

Unused, unworn, unwashed, and unaltered
In the same condition in which you received them
In original packaging, with all original tags attached (if applicable)

Please note: We cannot accept returns if the original packaging is damaged or missing.

Refunds

At this time, we offer store credit only for returned items.
We do not issue direct refunds to the original payment method.

Once your return is received and inspected, you will receive an email notification along with your store credit code, which you can use toward a future purchase.

Exchanges

Because of limited inventory, we do not offer direct exchanges.
If you would like a different item, size, or color, we recommend placing a new order using your store credit.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

Intimate or sanitary items (such as swimwear)
Holiday-themed merchandise (e.g., Halloween, Christmas, Easter items)
Items marked Final Sale, including products purchased during clearance or promotional events such as:
- End of Season Sales
- Black Friday / Cyber Monday

Note: Orders using certain special discount codes may not be eligible for return. If you have questions before purchasing, please feel free to contact us.

Damaged or Defective Items

If your order arrives damaged or defective, please email us at info@shopbodre.com within 7 days of delivery.
Include:

A photo of the damaged item
A photo of the shipping box
A brief description of the issue

If the damage is confirmed as a manufacturing issue, we’ll offer you the choice of a replacement or a full refund and provide a prepaid return label.

Return Shipping

Customers are responsible for return shipping costs.
If you request a prepaid return label, a fee of $12.00 will be deducted from your store credit.

Original shipping fees are non-refundable.

How to Start a Return

Bodre is not liable for any indirect, incidental, or consequential damages arising from the use of our site, products, or services.

All products are intended for use under parental supervision where necessary.

Thank you for choosing Bodre.

We’re grateful to be part of your little one’s journey and are here to support you every step of the way.